Job description

Essential Functions

• Assists all guests in a sincere and professional manner, whenever possible going the extra mile.
• Registers and processes guests promptly upon arrival and departure.
• Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.
• Resolves guest issues, complaints, or problems.
• Professionally and competently operates the telephone system.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
• Proactively seeks out other duties and responsibilities to effectively benefit the operation of the hotel.
• Maintains appearance in a clean and professional manner.

Qualification Standards

• Ability to quickly learn front desk technical procedures such as: check-in, check-out, selling skills, computer operation, telephone operations, etc.
• Ability to handle monetary transactions and give correct change.
• Ability to work well on multiple tasks at the same time.
• Ability to be friendly and cheerful; interact easily with strangers.
• Ability to cooperate with and support others.
• Ability to observe, react quickly and adjust to different guest situations.
• Ability for strong organizational skills and strong detail orientation.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• How many years of Hospitality experience?

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person